Terms and Conditions

Last Updated: 08-28-2026

Welcome to the website of Wave Medical Center ("we," "our," or "us"). By accessing or using this website, scheduling appointments, or submitting forms through our portal, you agree to be bound by these Terms and Conditions. Please review them carefully before using our services.

1. General Website Information & Medical Disclaimer

  • No Doctor-Patient Relationship via Website: Accessing this website, submitting an intake or inquiry form, or reading informational content does not establish a formal doctor-patient relationship. A clinical relationship is only established once you complete an official in-person evaluation with a licensed healthcare provider at our facility.

  • Informational Purposes Only: All content—including text, graphics, service summaries, and FAQs—is provided for general educational purposes and is not a substitute for professional medical diagnosis, advice, or treatment. Always consult a qualified medical professional regarding specific health conditions.

  • Medical Emergencies: If you are experiencing a life-threatening medical emergency, call 911 or visit the nearest emergency room immediately. Do not use this website or its forms for urgent medical needs.

2. Clinical Services, Physical Therapy & Hyperbaric Chamber

  • Treatment Approvals: Physical therapy, occupational therapy, diagnostic evaluations, and hyperbaric oxygen therapy (HBOT) are administered solely following appropriate medical screening, contraindication checks, and clinical authorization.

  • Right of Refusal: Our medical staff reserves the professional discretion to pause, modify, or refuse treatment if a therapy is deemed unsafe or medically unsuitable for a patient's current condition.

3. Transportation & Pick-Up Services

  • Service Availability: Complimentary patient transportation is offered as a courtesy within our designated geographical coverage area, subject to vehicle availability and scheduling capacity.

  • Cancellations & Adjustments: Patients must provide reasonable notice (at least 24 hours when possible) if they need to reschedule or cancel a scheduled pick-up. We reserve the right to modify or adjust routes due to traffic, severe weather, or unforeseen operational circumstances.

  • Patient Conduct: Patients using transportation services agree to follow standard vehicle safety rules, wear seatbelts, and treat drivers and fellow passengers with respect.

4. Pharmacy & Prescription Delivery Services

  • Valid Prescriptions: Pharmacy and delivery services require a valid, active prescription issued by an authorized healthcare provider in compliance with federal and state pharmacy laws.

  • Delivery Requirements: Prescription deliveries may require an adult signature upon delivery or identity verification to confirm safe receipt, particularly for temperature-sensitive or restricted medications.

  • Delivery Delays: While we strive for prompt fulfillment, [Medical Center Name] is not liable for minor delays resulting from carrier disruptions, incorrect address details provided by the patient, or severe weather conditions.

5. Appointments, Cancellations & Billing

  • Insurance Verification: While we assist with insurance benefit checks and claims processing, verification is not a guarantee of coverage or payment by your insurer.

  • Financial Responsibility: Patients or designated guarantors remain ultimately responsible for all co-pays, deductibles, co-insurance, or non-covered services not settled by their insurance provider.

  • Cancellation Notice: We request at least 24 hours' notice for appointment cancellations to allow other patients access to care.

6. User Submissions & Digital Security

  • Accurate Data: When submitting intake forms or scheduling requests, you agree to provide truthful, complete, and up-to-date personal, contact, and medical information.

  • Transmission Security: While our website uses industry-standard encryption, standard internet communications carry inherent risks. Please review our Privacy Policy to understand how your protected health information (PHI) is secured under HIPAA guidelines.

7. Intellectual Property All website text, logos, branding assets, custom imagery, and site layouts are the proprietary property of [Medical Center Name] and may not be copied, reproduced, or distributed without prior written consent.

8. Limitation of Liability To the fullest extent permitted by law, [Medical Center Name] and its directors, clinicians, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of, or inability to use, this website or informational materials.

9. Governing Law These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [State], without regard to conflict of law principles.

10. Contact Information If you have questions regarding these Terms and Conditions, please contact us: